2026 · Construction services
Brilliant Ideas
One clear operating platform for a complex service business — connecting sales, planning, warehouse and field work around a single source of truth.
The situation
Years of growth had left essential work spread across specialist tools, spreadsheets and manual handovers. The business did not need a prettier dashboard; it needed a dependable operating model that reflected how orders actually move from enquiry to delivery.
That meant designing for very different contexts: detailed office planning, rapid warehouse decisions and field work where connectivity cannot be assumed.
The judgement
I mapped the complete service journey with the people doing the work, then designed the platform around shared objects and clear state changes rather than departmental silos.
Complex rules are translated into guided interfaces, and important actions leave an auditable trail. Office, warehouse, driver and customer experiences share the same foundation while remaining purpose-built for their context.
The outcome
A single operational view from quote to fulfilment, with fewer manual handovers and clearer ownership. Teams can act on the same information without stitching it together across multiple systems.
The platform is also a long-term base for improvement: workflows can evolve without rebuilding the business around another off-the-shelf tool.
The work behind the work.
What I did
- Service and workflow design
- Quoting and customer journeys
- Operations and warehouse tools
- Offline-capable field experience
- Finance and payment connections
- Reliable event and audit model
Capabilities
- Service design
- Full-stack engineering
- Operational UX
- Systems integration
- Applied AI
